Call center specialized solutions

The evolution of technology and the reduced computer prices facilitates changing the legacy call centers with internal and external calls’ service servers.This modern solution includes all functions of the old call centers, even the most expensive ones (e.g. call recording) and is compatible with all types of telephone lines.

To implement such a solution an Ethernet network suffices to run the server installation with PBX software.The functions supported are indicatively the following:

• Timetable. Differentiated way to handle incoming calls according to operation time.
• Conference Call.
• Phone book, speed dials, catalog favorites.
• Call recording on each position.
• Answering service by post.
• Fax server.
• Call diversion.

In addition to the “classic” features on a call center, our solutions also offer:

• Connectivity with other business applications (CRM, ERP, etc.) to identify effective handling of customers.
• Connectivity of all IP devices.
• Connectivity of IP devices even remotely (but still on a network).

Our solutions reduce the operating costs of the enterprise, increase employees’ productivity and provide efficient service to our clients.